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Backed up e-mail folders won't show in new installation of Thunderbird

  • 4 replies
  • 1 has this problem
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  • Last reply by christ1

andyk1968
andyk1968
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My lap top was stolen today, and I'm trying to recover my Thunderbird info from Mozy.

I was able to recover most of the data (address book , calendar, filters, sent e-mail, trash) but all of my subfolders will not show up in Thunderbird.

The subfolders are in the back up file, but won't show in Thunderbird.

I'm using Windows 7.

The e-mail is a POP3.

Attached is a screen shot of the files on the computer.

My lap top was stolen today, and I'm trying to recover my Thunderbird info from Mozy. I was able to recover most of the data (address book , calendar, filters, sent e-mail, trash) but all of my subfolders will not show up in Thunderbird. The subfolders are in the back up file, but won't show in Thunderbird. I'm using Windows 7. The e-mail is a POP3. Attached is a screen shot of the files on the computer.

All Replies (4)

andyk1968
andyk1968 Question owner
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Here is the screen shot.

christ1
christ1
  • Top 10 Contributor
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What exactly is in your backup? It should be the entire Thunderbird profile.

What are the exact steps you did to restore the backup? You apparently had to start from scratch installing Thunderbird on another computer. Start there.

andyk1968
andyk1968 Question owner
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The entire profile.

Installed Thunderbird from scratch. Once installed, I added the backed up profile.

Most items reinstalled no problem; address book, message filters, add ons, etc. The inbox, sent and trash folders installed as well.

What did not reinstall were my many other folders.

christ1
christ1
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Once installed, I added the backed up profile.

This isn't exactly a comprehensive description of what you were doing. More details please.