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Upon install the new version of Firefox with AOL, a dialog box comes up with no words and firefox is unresponsive

musiclear
musiclear
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As I try to close, a dialog box suggests that Firefox is waiting for a response. This problem started happening when you added AOL to the install. I already use AOL and I assume there is some sort of conflict. I want a Firefox without AOL. That will likely solve my problem.

As I try to close, a dialog box suggests that Firefox is waiting for a response. This problem started happening when you added AOL to the install. I already use AOL and I assume there is some sort of conflict. I want a Firefox without AOL. That will likely solve my problem.

Chosen solution

I think it is a problem with an AOL add-on.Could you try starting Firefox in its Safe Mode as a test, and also see whether it can be removed there?

If Firefox is not running: Hold down the Shift key when launching Firefox.

If Firefox is running and you can access the menu: Either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and give Firefox the OK to restart.

Both Scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

Earlier threads:

Read this answer in context 👍 0

All Replies (2)

musiclear
musiclear Question owner
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This is a screen shot of the dialog box that pops up in the question above.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Chosen Solution

I think it is a problem with an AOL add-on.Could you try starting Firefox in its Safe Mode as a test, and also see whether it can be removed there?

If Firefox is not running: Hold down the Shift key when launching Firefox.

If Firefox is running and you can access the menu: Either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and give Firefox the OK to restart.

Both Scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

Earlier threads: