Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

ძიება მხარდაჭერაში

ნუ გაებმებით თაღლითების მახეში მხარდაჭერის საიტზე. აქ არასდროს მოგთხოვენ სატელეფონო ნომერზე დარეკვას, შეტყობინების გამოგზავნას ან პირადი მონაცემების გაზიარებას. გთხოვთ, გვაცნობოთ რამე საეჭვოს შემჩნევისას „დარღვევაზე მოხსენების“ მეშვეობით.

Learn More

ეს თემა დაარქივებულია. დასვით ახალი კითხვა, თუ დახმარება გესაჭიროებათ.

I cannot install an add-on

  • 2 პასუხი
  • 1 მომხმარებელი წააწყდა მსგავს სიძნელეს
  • 14 ნახვა
  • ბოლოს გამოეხმაურა RetiredAF

RetiredAF
RetiredAF
more options

I am attempting to install an add-on. When I click on it I get a prompt that says "this add-on requires Firefox 4.0 and you are using Firefox 3.6.8"

I have downloaded and installed Firefox 4.0. When I go to "About Firefox" it indicates that I am using Firefox 4.0.1. However this add-on still will not install.

I have uninstalled and reinstalled Firefox 4.0 several time but nothing seems to work. I did get it to install and run on my laptop computer with no problem. The laptop is running Windows 7.

This computer is running Windows Vista.

I am attempting to install an add-on. When I click on it I get a prompt that says "this add-on requires Firefox 4.0 and you are using Firefox 3.6.8" I have downloaded and installed Firefox 4.0. When I go to "About Firefox" it indicates that I am using Firefox 4.0.1. However this add-on still will not install. I have uninstalled and reinstalled Firefox 4.0 several time but nothing seems to work. I did get it to install and run on my laptop computer with no problem. The laptop is running Windows 7. This computer is running Windows Vista.

გადაწყვეტა შერჩეულია

This is typically caused when an add-on changes the user agent string (identifies the version of Firefox). To rectify this you can reset your user agent string.

  1. Type about:config into the location bar and press enter
  2. Accept the warning message that appears, you will be taken to a list of preferences
  3. Locate the preference general.useragent.override, right-click on it and select Reset, this will set the user agent string back to the default in Firefox 4

There are other user agent string settings that may have been modified, but these are no longer used in Firefox 4. You can reset them if you want, for details see https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

პასუხის ნახვა სრულად 👍 0

ყველა პასუხი (2)

TonyE
TonyE
  • Moderator
more options

შერჩეული გადაწყვეტა

This is typically caused when an add-on changes the user agent string (identifies the version of Firefox). To rectify this you can reset your user agent string.

  1. Type about:config into the location bar and press enter
  2. Accept the warning message that appears, you will be taken to a list of preferences
  3. Locate the preference general.useragent.override, right-click on it and select Reset, this will set the user agent string back to the default in Firefox 4

There are other user agent string settings that may have been modified, but these are no longer used in Firefox 4. You can reset them if you want, for details see https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

RetiredAF
RetiredAF კითხვის დამსმელი
more options

TonyE, you are da man! That worked like a champ. Thanks so much.