I still need help. Thunderbird only works in trouble shooting mode. I don't have plug-ins, extensions or customization's.

Please Help.

I still need help. Thunderbird only works in trouble shooting mode. I don't have plug-ins, extensions or customization's. Please Help.

I think you might have, as everyone does. Then there are those addons that are injected from antivirus products that are sure they know how to do it, and don't.

Have you reset the menus and disabled all add-ons when going into troubleshooting mode? I suggest you do and see if that helps.

Then I suggest you open your antivirus product and look for any scam or spam filtering it suggest and disable it.

Thank you for the reply.

I have already done that and it doesn't work.

Thanks again for the suggestion.

I've also tried shutting done the antivirus and firewall -- No joy.

I am being forced to use TB only in trouble shooting mode.

Delete both extensions folder and extensions.json file from your profile.

Still a problem?

• Is there an Outbox folder in Local Folders?
• Look for errors in console - ctrl+shift+J
• Post contents of Help > Troubleshooting Information.

Thank you for the reply. I will try tomorrow night or Monday. Until then thanks again.

Thanks again. Is there an Outbox folder in Local Folders? No folder but there is a file called OUT

TB normal

1715612691879 addons.xpi WARN Checking C:\Program Files (x86)\Mozilla Thunderbird\distribution\extensions for addons 1715612701424 addons.xpi WARN Addon with ID thunderbird-compact-light@mozilla.org already installed, older version will be disabled 1715612701425 addons.xpi WARN Addon with ID thunderbird-compact-dark@mozilla.org already installed, older version will be disabled Found 0 public keys and 0 secret keys (0 protected, 0 unprotected) RNPLib.jsm:559:15 encrypted-openpgp-passphrase.txt corruption fixed. Corrupted file moved to C:\Users\JBMartin\AppData\Roaming\Thunderbird\Profiles\qlw7p4r0.default\encrypted-openpgp-passphrase.txt-15.corrupt masterpass.jsm:200:19 NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsISecretDecoderRing.encryptString]

   _ensurePasswordCreatedAndCached chrome://openpgp/content/modules/masterpass.jsm:269

RNP.jsm:510:15

TB trouble shooting mode

1715613261706 addons.xpi WARN Checking C:\Program Files (x86)\Mozilla Thunderbird\distribution\extensions for addons 1715613274160 addons.xpi WARN Addon with ID thunderbird-compact-light@mozilla.org already installed, older version will be disabled 1715613274161 addons.xpi WARN Addon with ID thunderbird-compact-dark@mozilla.org already installed, older version will be disabled Found 0 public keys and 0 secret keys (0 protected, 0 unprotected) RNPLib.jsm:559:15 NS_ERROR_FAILURE: Couldn't decrypt string crypto-SDR.sys.mjs:199 Unknown property '-moz-border-radius'. Declaration dropped. codemirror.css:244:22

See attached image for Troubleshooting Information