Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

can only print with manual feed and NOT from the paper tray from websites

  • 4 件の返信
  • 5 人がこの問題に困っています
  • 7 回表示
  • 最後の返信者: Jesusismercy

Jesusismercy
Jesusismercy
more options

When I try to print something from a website, I must manually feed the paper in the manual feed slot. It will not print from the tray. This problem does not happen when I print something from an email with no downloads or something from MSword or Excel. So, it's most likely a browser printer setting issue. Any ideas?

Thanks

When I try to print something from a website, I must manually feed the paper in the manual feed slot. It will not print from the tray. This problem does not happen when I print something from an email with no downloads or something from MSword or Excel. So, it's most likely a browser printer setting issue. Any ideas? Thanks

すべての返信 (4)

the-edmeister
the-edmeister
  • Moderator
more options

Try the printer reset - https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox#w_reset-firefox-printer-setting

Jesusismercy
Jesusismercy 質問者
more options

I did the reset, and it did not fix the problem. If you have any more ideas, I would be greatly appreciative.

Thanks

the-edmeister
the-edmeister
  • Moderator
more options

Probably related to printer preferences and how they relate to Firefox. If you did the complete reset all the printer setting that Firefox would saved would have been cleared and gone back to the default settings. Without familiarity with that specific printer (or even knowing which printer you are using) the best advice I can offer is to seek help from a support forum for that brand printer, or for you to reinstall the printer software to get back to the defaults.

Jesusismercy
Jesusismercy 質問者
more options

I just deleted the printer from my computer totally, and re-installed the printer driver. This did not fix the problem. My printer is a SamsungSCX4623F. I tried to print a web page from my computer using Internet Explorer, and it worked fine. What do you think? Thanks for your help.