Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Memory leak in explict\images\content\used

  • 1 件の返信
  • 6 人がこの問題に困っています
  • 3 回表示
  • 最後の返信者: user633449

radoinc1
radoinc1
more options

Since about a week ago my girlfriend's Firefox 19.0.2 started to crash with low memory message. She's using a laptop with 3 gig of memory and Windows 7 32. Her add-ons are adblock, WeatherBug and some spellcheckers. I reinstalled her browser and also installed Memory Fox plugin. It didn't help. Crashes occur once in one or two days after several hours of browsing.

I asked her to save the "about:memory" page when the low memory message appears. These are the first lines:

1,347.68 MB (100.0%) -- explicit

├──1,007.93 MB (74.79%) -- images

│ ├──1,007.71 MB (74.77%) -- content

│ │ ├──1,007.65 MB (74.77%) -- used

│ │ │ ├────601.40 MB (44.62%) ── raw

│ │ │ ├────361.11 MB (26.79%) ── uncompressed-nonheap

│ │ │ └─────45.14 MB (03.35%) ── uncompressed-heap

│ │ └──────0.06 MB (00.00%) ++ unused

│ └──────0.22 MB (00.02%) ++ chrome


She also sent me the page just after she started Firefox (with her pinned tabs) and there are no such memory figures.

Unfortunately I can't be more specific. She can't say if she changed something recently and she's also unable to cause it to happen when I am there.

Since about a week ago my girlfriend's Firefox 19.0.2 started to crash with low memory message. She's using a laptop with 3 gig of memory and Windows 7 32. Her add-ons are adblock, WeatherBug and some spellcheckers. I reinstalled her browser and also installed Memory Fox plugin. It didn't help. Crashes occur once in one or two days after several hours of browsing. I asked her to save the "about:memory" page when the low memory message appears. These are the first lines: 1,347.68 MB (100.0%) -- explicit ├──1,007.93 MB (74.79%) -- images │ ├──1,007.71 MB (74.77%) -- content │ │ ├──1,007.65 MB (74.77%) -- used │ │ │ ├────601.40 MB (44.62%) ── raw │ │ │ ├────361.11 MB (26.79%) ── uncompressed-nonheap │ │ │ └─────45.14 MB (03.35%) ── uncompressed-heap │ │ └──────0.06 MB (00.00%) ++ unused │ └──────0.22 MB (00.02%) ++ chrome She also sent me the page just after she started Firefox (with her pinned tabs) and there are no such memory figures. Unfortunately I can't be more specific. She can't say if she changed something recently and she's also unable to cause it to happen when I am there.

この投稿は radoinc1 により に変更されました

すべての返信 (1)

user633449
user633449
more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!