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このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

I have a problem with my Firefox sync account.

  • 1 件の返信
  • 10 人がこの問題に困っています
  • 23 回表示
  • 最後の返信者: the-edmeister

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Hello!

I decided to format my computer and wanted to backup my bookmarks etc. I created a firefox sync account and synced them. When i was done i tried to sync my bookmarks back to the computer but failed. Now all my bookmarks are gone. Is there any way to retrieve that information from one of your servers?

Hello! I decided to format my computer and wanted to backup my bookmarks etc. I created a firefox sync account and synced them. When i was done i tried to sync my bookmarks back to the computer but failed. Now all my bookmarks are gone. Is there any way to retrieve that information from one of your servers?

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Do you have your Sync Key (or Recovery Key) ?

Have you reset your Sync Key?
If you did your bookmarks are gone.