Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

No longer have ability to open Hints on Ancestry while using Firefox

  • 1 件の返信
  • 0 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: zeroknight

Happyhermit
Happyhermit
more options

I prefer using Firefox as my browser (have done so for years), but recently I have noticed inability to open some hints provided on my family trees on Ancestry.com

When I called Ancestry, they suggested I use a different browser (: - but when I did, I was able to open the hints Firefox won't open. What is the problem? I was also told that another Ancestry user had called in previously with the same problem. PLEASE fix this!

If it helps, I use Windows on an HP Envy laptop (have for some time - wasn't a problem before a month or so ago). Will I hear back from anyone as to when this might be addressed/fixed?

I prefer using Firefox as my browser (have done so for years), but recently I have noticed inability to open some hints provided on my family trees on Ancestry.com When I called Ancestry, they suggested I use a different browser (: - but when I did, I was able to open the hints Firefox won't open. What is the problem? I was also told that another Ancestry user had called in previously with the same problem. PLEASE fix this! If it helps, I use Windows on an HP Envy laptop (have for some time - wasn't a problem before a month or so ago). Will I hear back from anyone as to when this might be addressed/fixed?

すべての返信 (1)

zeroknight
zeroknight
more options

Try clearing site cookies and disabling Tracking Protection for the site.

Does it still happen in Troubleshoot Mode?

役に立ちましたか？

質問する

投稿に返信するには あなたのアカウントにログイン する必要があります。まだアカウントをお持ちでなければ、新しい質問を開始 してください。