Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Builtin screenshot tool does not save my pic

  • 4 件の返信
  • 0 人がこの問題に困っています
  • 17 回表示
  • 最後の返信者: cor-el

Nguyễn Hồng Quân
Nguyễn Hồng Quân
more options

I use built-in screenshot tool to take picture. When I click to the Download button, no file is saved. Try to open Firefox in Troubleshoot Mode but file is still not saved.

Firefox 102.0.1, 64-bit on Ubuntu 22.04, install from https://launchpad.net/~mozillateam/+archive/ubuntu/ppa.

I use built-in screenshot tool to take picture. When I click to the Download button, no file is saved. Try to open Firefox in Troubleshoot Mode but file is still not saved. Firefox 102.0.1, 64-bit on Ubuntu 22.04, install from https://launchpad.net/~mozillateam/+archive/ubuntu/ppa.

すべての返信 (4)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

If you install xdg-desktop-portal-gtk, does this fix the issue?

This is what you will need to enter in the terminal:

sudo apt install xdg-desktop-portal-gtk

Nguyễn Hồng Quân
Nguyễn Hồng Quân 質問者
more options

Paul said
If you install xdg-desktop-portal-gtk, does this fix the issue?

I already have `xdg-desktop-portal-gtk`, but file is still not saved.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Can you use OBS to walk us through the steps so we can see? Also, try downloading Firefox from Mozilla, run it from the folder and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

It works for me in my distro and Mozilla version. I run both. see screenshot

この投稿は jonzn4SUSE により に変更されました

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Any relevant-looking messages in the Browser Console about this issue ?