Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Exception Confirmation pop up

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 6 回表示
  • 最後の返信者: christ1

more options

Hello everyone, Asking for a friend. No, really. She asked me to help out. I dug around the forums and found some suggestions but they haven't worked or she hasn't been able to implement them. Anyway, not too long ago, a friend of a relative offered help. This guy says the exception confirmation pop up is a scam which means that her Firebird account has been hacked/compromised. He is offering to fix it for her.

So it's a judgment call and, basically, she is wondering whether to let him work on her computer. I guess if her relative vouches for the guy, then it's okay.

Okay, judging by the forums this is a known issue, but is it a hack? That is my question.

Thank you.

Hello everyone, Asking for a friend. No, really. She asked me to help out. I dug around the forums and found some suggestions but they haven't worked or she hasn't been able to implement them. Anyway, not too long ago, a friend of a relative offered help. This guy says the exception confirmation pop up is a scam which means that her Firebird account has been hacked/compromised. He is offering to fix it for her. So it's a judgment call and, basically, she is wondering whether to let him work on her computer. I guess if her relative vouches for the guy, then it's okay. Okay, judging by the forums this is a known issue, but is it a hack? That is my question. Thank you.

すべての返信 (1)

more options
judging by the forums this is a known issue

It isn't an issue in the sense of being a bug. Foremost the exception prompt is a warning that something is wrong. Without any further details it is up to anyone's guess what exactly is wrong.

is it a hack?

I wouldn't want to declare it either legitimate or malicious without having seen it. Typically these warnings are legitimate, but most users have no idea what they mean. It could also be the result of an attempt to tamper with the connection. See https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean#w_bypassing-the-warning

Also see https://support.mozilla.org/en-US/kb/error-codes-secure-websites