All of my bookmarks have dissappeasred and when I follow everything on FirefoxHelp to restore them, it just gives me the "Unable to process the backup file." error message. HELP!!!
All of my bookmarks have dissappeasred and when I follow everything on FirefoxHelp to restore them, it just gives me the "Unable to process the backup file." error message. HELP!!!
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Sorry to hear about this problem. I assume it is on a Mac, and not on an iPhone/iPad?
Before trying other things, could you do a regular shutdown and restart of your system? This can help to release file locks from other applications (like security scanners) that prevent Firefox from working with its data files.
Next, could you let us know what you get when you run the "Verify Integrity" function. That's here:
Open Firefox's Troubleshooting Information page using any of these methods:
- "3-bar" menu button > "?" Help > Troubleshooting Information
- (menu bar) Help > Troubleshooting Information
- type or paste about:support in the address bar and press Enter/Return
Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.
If all is well, the report that appears below the button should start with:
> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane
Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.