Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox Release 80: Issues with saving webpages in both formats (Complete & HTML Only)

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 4 回表示
  • 最後の返信者: Don

more options

Shortly after upgrading from Release 79 to Release 80, I noticed I could no longer save webpages in an HTML format. I could only save pages in TXT format. I do this many times per month, so I know this changed quite recently.

When attempting to save, everything seems to go the way it always did before; however, when saving in COMPLETE format, all that I get is the folders one normally gets, but they are empty and I also do not get the HTML page outside those folders.

When saving in HTML only format, I get nothing at all in my chosen destination folder.

My brother seems to be having the same issue, so I would expect many others would have already reported this.

I am running Windows 10 Home.

Thank you, Any help you can give is appreciated.

Shortly after upgrading from Release 79 to Release 80, I noticed I could no longer save webpages in an HTML format. I could only save pages in TXT format. I do this many times per month, so I know this changed quite recently. When attempting to save, everything seems to go the way it always did before; however, when saving in COMPLETE format, all that I get is the folders one normally gets, but they are empty and I also do not get the HTML page outside those folders. When saving in HTML only format, I get nothing at all in my chosen destination folder. My brother seems to be having the same issue, so I would expect many others would have already reported this. I am running Windows 10 Home. Thank you, Any help you can give is appreciated.

すべての返信 (1)

more options

I have a little more information. I tried clicking the DOWNLOAD button on the toolbar to see what I could see. It looks it is showing all of the files I tried to save with the word "Canceled" followed by the source and timestamp. Next to that was a button displaying a circular arrow and identified as "Retry." I clicked the button and, after a few seconds, "Canceled" was changed to "Complete." When I returned to the destination folder, I found the file that had been missing but noticed that the support folders were still empty. However, when I opened the file in a browser, it appeared to be complete.

I tried saving another file and found that I afterwards needed to go to the Downloaded file list--where it was showing as "canceled"--and click on the RETRY button to complete. That is better that nothing, but not ideal.

I am guessing it may be timing out. Does everyone agree? Does anyone have any suggestions as to how to eliminate the need for that extra step?