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instagram video won't load

  • 6 件の返信
  • 5 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: guellimots

guellimots
guellimots
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Hi,

I am not sure when the problem started since I am not a regular user of Instagram. I only used it randomly. Yesterday I discovered that when I click on an Instagram video, it won't load. The only way I can view an Instagram video is to copy the URL of the video to a new Firefox tab then it will load properly. Anyone have any ideas how to fix this problem? Thanks.

Hi, I am not sure when the problem started since I am not a regular user of Instagram. I only used it randomly. Yesterday I discovered that when I click on an Instagram video, it won't load. The only way I can view an Instagram video is to copy the URL of the video to a new Firefox tab then it will load properly. Anyone have any ideas how to fix this problem? Thanks.

選ばれた解決策

Hi all,

I just solved my issue accidentally. After I removed an old Firefox add on called "Quick Java", I have no issue viewing the videos on Instagram. However I am not sure whether the problem stem from the compatibility issue of the add on and the browser due to latest Firefox update, or the BItdefender that I installed, which has also been updated lately.

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すべての返信 (6)

udit
udit
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make sure you are using an updated version of mozilla

guellimots
guellimots 質問者
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Hi, thanks for the reply. Both the Windows and Firefox i am using are the most updated versions.

sambhav2612
sambhav2612
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try clearing your browser cache and data , it worked for me several times in past

guellimots
guellimots 質問者
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Hi,

thanks for the reply. I actually set my Firefox to clean cache and data after automatically after closing the browser every time.

sambhav2612
sambhav2612
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then it could be an issue with website itself, try on firefox mobile if this exists

guellimots
guellimots 質問者
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選ばれた解決策

Hi all,

I just solved my issue accidentally. After I removed an old Firefox add on called "Quick Java", I have no issue viewing the videos on Instagram. However I am not sure whether the problem stem from the compatibility issue of the add on and the browser due to latest Firefox update, or the BItdefender that I installed, which has also been updated lately.