Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox crashes

  • 1 件の返信
  • 2 人がこの問題に困っています
  • 8 回表示
  • 最後の返信者: FredMcD

Rene01
Rene01
more options

Anytime I start firefox it runs for about five seconds and stops. Crash report comes up and always says had trouble sending crash report data. 

ive deleted firefox from my system and reinstalled it but the same problem occurs.

I cannot keep firefox running on my system at all. help please.

Anytime I start firefox it runs for about five seconds and stops. Crash report comes up and always says had trouble sending crash report data. ive deleted firefox from my system and reinstalled it but the same problem occurs. I cannot keep firefox running on my system at all. help please.

すべての返信 (1)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29