Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Learn More

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Recover local folders after system crash?

  • 2 risposte
  • 1 ha questo problema
  • 4 visualizzazioni
  • Ultima risposta di larrydaleparker

larrydaleparker
larrydaleparker
more options

My Windows system crashed and would not restart. Had to re-install Windows 10 Home, which wiped out the applications. Then had to re-install Thunderbird and connect it to my gmail and yahoo email accounts. I need help to locate and recover the Local folders, which were holding my archived messages prior to the crash. Can you help?

My Windows system crashed and would not restart. Had to re-install Windows 10 Home, which wiped out the applications. Then had to re-install Thunderbird and connect it to my gmail and yahoo email accounts. I need help to locate and recover the Local folders, which were holding my archived messages prior to the crash. Can you help?

Soluzione scelta

Check this article for the default Thunderbird profile location. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Does your missing data exist there?

Had to re-install Windows 10 Home, which wiped out the applications.

I'm not sure if that preserves anything from the original installation. You can check for a folder named

C:\Windows.old\Users\your-username\AppData\Roaming\Thunderbird

If you do not immediately see AppData, make sure Windows shows hidden files and folders. To change that setting, see this article (hopefully it's similar in Windows 10): http://windows.microsoft.com/en-us/windows/show-hidden-files

Does such a folder exist?

If none of the above works the only way would be to restore a backup of your Thunderbird profile you created prior to the incident.

Leggere questa risposta nel contesto 👍 1

Tutte le risposte (2)

christ1
christ1
  • Top 25 Contributor
more options

Soluzione scelta

Check this article for the default Thunderbird profile location. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Does your missing data exist there?

Had to re-install Windows 10 Home, which wiped out the applications.

I'm not sure if that preserves anything from the original installation. You can check for a folder named

C:\Windows.old\Users\your-username\AppData\Roaming\Thunderbird

If you do not immediately see AppData, make sure Windows shows hidden files and folders. To change that setting, see this article (hopefully it's similar in Windows 10): http://windows.microsoft.com/en-us/windows/show-hidden-files

Does such a folder exist?

If none of the above works the only way would be to restore a backup of your Thunderbird profile you created prior to the incident.

Modificato da christ1 il

larrydaleparker
larrydaleparker Utente che ha posto la domanda
more options

Thank you! christ1. I was able to restore the contents of my local folders after a couple of false starts.