Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

My received emails have no visible content when opened but the content shows up when I click on "Reply", how can I fix this?

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 4 views
  • Nzaghachi ikpeazụ nke the-edmeister

Jimbo300
Jimbo300
more options

My inbox shows normally but when I open an email the message is not visible. Any attachments that the email may have are visible. In order to see the message I have to either click "Reply" or "Printable View". When visiting websites I have trouble with some of the tabs, ie. Some times an item I click on will not be added to the shopping cart, sometimes it will but then I can't get the "Check shipping cost" button to take me to the zip code window. In You Tube I can watch a video but none of the little pictures of other videos show up on the right side, only boxes with the length of the video (8:19). I don't know what to do to fix this.

My inbox shows normally but when I open an email the message is not visible. Any attachments that the email may have are visible. In order to see the message I have to either click "Reply" or "Printable View". When visiting websites I have trouble with some of the tabs, ie. Some times an item I click on will not be added to the shopping cart, sometimes it will but then I can't get the "Check shipping cost" button to take me to the zip code window. In You Tube I can watch a video but none of the little pictures of other videos show up on the right side, only boxes with the length of the video (8:19). I don't know what to do to fix this.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Try the Firefox SafeMode.
A troubleshooting mode, which disables most Add-ons.
(If you're not using it, switch to the Default Theme.)

  1. You can open the Firefox 4/5/6/7 SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  2. Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.

If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes