Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What should I do when firefox asks if I want to download security update and I say yes, it says "Connecting to server", but then doesn't move on?

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke cor-el

more options

Every time (at least 7 times) Firefox prompts the "Download security update" and I respond "yes", it never gets past the "Connecting to server" stage. It doesn't matter if I'm online or if I'm working offline. It's always the same. If I wait for it, my computer goes to sleep after a few minutes.

Every time (at least 7 times) Firefox prompts the "Download security update" and I respond "yes", it never gets past the "Connecting to server" stage. It doesn't matter if I'm online or if I'm working offline. It's always the same. If I wait for it, my computer goes to sleep after a few minutes.

All Replies (1)

more options

For which Firefox version are you receiving that update prompt?

Firefox 3.6.x or Firefox 4 ?


Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.