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"The proxy server is refusing connections"

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I'm New to firefox and i tried connecting to the internet and this is what i got

"The proxy server is refusing connections

Firefox is configured to use a proxy server that is refusing connections.

   Check the proxy settings to make sure that they are correct.
   Contact your network administrator to make sure the proxy server is working."

And Now i don't have access to the internet.

I'm New to firefox and i tried connecting to the internet and this is what i got "The proxy server is refusing connections Firefox is configured to use a proxy server that is refusing connections. Check the proxy settings to make sure that they are correct. Contact your network administrator to make sure the proxy server is working." And Now i don't have access to the internet.

Asịsa ahọpụtara

Hi, please check your connection settings.

Options tab > Advanced > Network Connection > Settings > "No Proxy" or "Use the system proxy settings"

any luck ?

thank you

Gụọ azịza a na nghọta 👍 13

All Replies (6)

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Asịsa Ahọpụtara

Hi, please check your connection settings.

Options tab > Advanced > Network Connection > Settings > "No Proxy" or "Use the system proxy settings"

any luck ?

thank you

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You are welcome :-)

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Unfortunately, for me this solution did not work.

I am getting the same message as above when trying to log into my Google account.

Are there any further adjustments to Firefox I can try to fix the problem?

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Hi Ikcle

Could you please start a new thread for your question?

Then you can provide more information like your operating system and installed extensions and installed plugins.

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it worked for me but seems every time I close the browser the settings change and I have to go in and reset it again