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FIREFOX CRASHES WHEN ATTACHING FILE TO ONLINE EMAIL

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  • Balasan terakhir oleh Paul

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FIREFOX CRASHES WHEN ATTACHING FILE TO ONLINE EMAIL

FIREFOX CRASHES WHEN ATTACHING FILE TO ONLINE EMAIL

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. It would also be useful to understand the size and file type of the file that you are trying to attach to the email.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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