Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Outdated version of Firefox listed at >Installed Apps<

  • 3 balas
  • 0 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh Jed

Jed
Jed
more options

I always had one version of Firefox installed. I regularly update the software via Help >> About Still, after every update, I am getting multiple versions of Firefox listed at [Settings/Installed Apps] and [Control Panel/Uninstall or remove apps] on my Win11 23H2 22631.3593 (screenshot attached).

In order to get rid of outdated items from the list, I need to reinstall Firefox completely, but the same thing is happening with every update of Firefox.

Is there a way to resolve this and why is this happening?

I always had one version of Firefox installed. I regularly update the software via Help >> About Still, after every update, I am getting multiple versions of Firefox listed at [Settings/Installed Apps] and [Control Panel/Uninstall or remove apps] on my Win11 23H2 22631.3593 (screenshot attached). In order to get rid of outdated items from the list, I need to reinstall Firefox completely, but the same thing is happening with every update of Firefox. Is there a way to resolve this and why is this happening?
Lampiran tangkapan layar

Semua Balasan (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

That list is from the Windows Registry, and the installer (update installer or full installer) should update the Registry when it replaces the old version. I don't know why that fails occasionally for some and every time for you. Maybe some kind of permission/privilege issue?? Hopefully another support volunteer has a suggestion on how to check for that or rule that out.

Membantu?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What security software do you have in case that is interfering?

Membantu?

Jed
Jed Pemilik pertanyaan
more options

I only use MalwareBytes.

Membantu?

Ajukan pertanyaan

Anda harus masuk ke akun Anda untuk membalas kiriman ini. Sila mulai pertanyaan baru, jika Anda belum memiliki akun.