Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Accessing Firefox account without recovery key and authentication device

  • 1 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh cor-el

AmirHossein
AmirHossein
more options

I have problem to accessing my Firefox account. i set my two step authentication for my Firefox account but recently i lost my access to my google authenticator app. Unfortunately i don't have any recovery key. but i still have complete access to email that i set for my Firefox account. I've read the help article in Firefox support website and they mentioned in this case we cant help because we can't recognize your account ownership.but i have access to my email account! it isn't possible to authenticate me through my email? after losing my authenticator device i am able to recover and reset two step authentication on all my other account like Facebook,Instagram and etc. but we cant see any two step authentication reset progress just with email. please help me.thanks.

I have problem to accessing my Firefox account. i set my two step authentication for my Firefox account but recently i lost my access to my google authenticator app. Unfortunately i don't have any recovery key. but i still have complete access to email that i set for my Firefox account. I've read the help article in Firefox support website and they mentioned in this case we cant help because we can't recognize your account ownership.but i have access to my email account! it isn't possible to authenticate me through my email? after losing my authenticator device i am able to recover and reset two step authentication on all my other account like Facebook,Instagram and etc. but we cant see any two step authentication reset progress just with email. please help me.thanks.

Diperbarui oleh AmirHossein pada

Semua Balasan (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is not possible for security reasons. When you lose access to the authenticator app that generates the TOTP code and also do not have the recovery codes then your only option is to create a new account with a different email address.