Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Támogatás keresése

Kerülje el a támogatási csalásokat. Sosem kérjük arra, hogy hívjon fel egy telefonszámot vagy osszon meg személyes információkat. Jelentse a gyanús tevékenységeket a „Visszaélés bejelentése” lehetőséggel.

Learn More

A témacsoportot lezárták és archiválták. Tegyen fel új kérdést, ha segítségre van szüksége.

Installed & set up 2 e-mail accounts. Nothing happens when I click on inbox or menu.

  • 4 válasz
  • 1 embernek van ilyen problémája
  • 49 megtekintés
  • Utolsó üzenet ettől: R_Nash

more options

After setting up new Thunderbird installation with two e-mail accounts successfully (all folders and message counts are correct), the Thunderbird window has the e-mail accounts and folders in the left pane (as expected) and calendar in the right (OK), but the middle pane only has "set up an account" and "create a new calendar". Clicking on any folder does nothing. Clicking on menu symbol does nothing. Top line has "get messages" and "write" greyed out; "chat" and "address book" are not, but clicking on them does nothing. I think only functional links are "set up an account" and "create a new calendar". How can I get to my e-mails?

After setting up new Thunderbird installation with two e-mail accounts successfully (all folders and message counts are correct), the Thunderbird window has the e-mail accounts and folders in the left pane (as expected) and calendar in the right (OK), but the middle pane only has "set up an account" and "create a new calendar". Clicking on any folder does nothing. Clicking on menu symbol does nothing. Top line has "get messages" and "write" greyed out; "chat" and "address book" are not, but clicking on them does nothing. I think only functional links are "set up an account" and "create a new calendar". How can I get to my e-mails?

Kiválasztott megoldás

Check: Access your Firewall which may be part of your Anti-Virus software product. Thunderbird must be an allowed program.

Does exiting and restarting Thunderbird work ?

Does starting up Thunderbird in Safe Mode work ? https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

Válasz olvasása eredeti szövegkörnyezetben 👍 1

Összes válasz (4)

more options
more options

The connection to the e-mail accounts is working; all folders are shown, and the unread message count in Inbox is correct. The problem is, there is nothing that happens when I click on ANYTHING except "set up an account". There is no area in the Thunderbird window for e-mail messages, only the folders on the left side. The menu does not work. There is no "tools". The Alt key does nothing.

more options

Kiválasztott megoldás

Check: Access your Firewall which may be part of your Anti-Virus software product. Thunderbird must be an allowed program.

Does exiting and restarting Thunderbird work ?

Does starting up Thunderbird in Safe Mode work ? https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

more options

Restarting Thunderbird fixed it. Thank you.