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Error while sending mail after upgrading to 38.1.0
There are no changes in the mail server settings.
Post upgrading to thunderbird 38.1.0 I am getting the following error while sending mails.
Sending of the message failed. The message could not be sent using Outgoing server (SMTP) mail.hclinsys.com for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again.
Kiválasztott megoldás
Please heck the error cons=ole with V38 for the error messages I discuss here. http://thunderbirdtweaks.blogspot.com.au/2015/07/logjam-and-thunderbird.html
Válasz olvasása eredeti szövegkörnyezetben 👍 1Összes válasz (8)
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
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sagan.gangadharan said
There are no changes in the mail server settings. Post upgrading to thunderbird 38.1.0 I am getting the following error while sending mails. Sending of the message failed. The message could not be sent using Outgoing server (SMTP) mail.hclinsys.com for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again.
The problem is with acccount 1only.
Application Basics
Name: Thunderbird Version: 38.1.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150707103124 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (pop3) mail.hclinsys.com:995, SSL, 0 OUTGOING: mail.hclinsys.com:2525, alwaysSTARTTLS, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account5: INCOMING: account5, , (pop3) mail.hclinsys.com:995, SSL, passwordCleartext OUTGOING: mail.hclinsys.com:2525, plain, passwordCleartext, true OUTGOING: mail.hclinsys.com:2525, alwaysSTARTTLS, passwordCleartext, false
account18: INCOMING: account18, , (im) prpl-gtalk, plain, 0
account19: INCOMING: account19, , (pop3) pop.uidai.net.in:995, SSL, passwordCleartext OUTGOING: smtp.uidai.net.in:465, SSL, passwordCleartext, true
account20: INCOMING: account20, , (pop3) imap.uidai.net.in:995, SSL, passwordCleartext OUTGOING: smtp.uidai.net.in:465, SSL, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-283d8f6c-d8d0-4e2e-ac2a-70a712141126 (26-11-2014) http://crash-stats.mozilla.com/report/index/bp-3594daac-5e7b-4ae5-a572-af61d2140827 (27-08-2014) http://crash-stats.mozilla.com/report/index/bp-8003265a-65ed-450e-9e28-d78262140113 (13-01-2014) http://crash-stats.mozilla.com/report/index/bp-9c684805-a05e-45b4-bcf9-f25c12130702 (02-07-2013) http://crash-stats.mozilla.com/report/index/bp-77abe6d7-ef4f-488c-a703-db1742130701 (01-07-2013)
Extensions CALDAV - Search/Subscribe, 0.2, true, caldav-search@nomail Duplicate Contact Manager, 0.9.2, true, {b4447f60-db9c-11da-a94d-0800200c9a66} Google Tasks Sync, 0.5.2, true, google_tasks_sync@tomasz.lewoc Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} LookOut, 1.2.13, true, lookout@aron.rubin Maximize Message Pane, 1.1.16, true, {CC1FC7EB-79F7-4A28-B12C-731304F16E53} Provider for Google Calendar, 1.0.4, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc} Remove Duplicate Messages, 0.1.14, true, {12345678-1234-1234-1234-123456789abc}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.max_chrome_script_run_time: 0 extensions.lastAppVersion: 38.1.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 843b8cb6-7541-482f-910d-46b3199063a network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1437033304 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true print.printer_PDFCreator.print_bgcolor: false print.printer_PDFCreator.print_bgimages: false print.printer_PDFCreator.print_evenpages: true print.printer_PDFCreator.print_footercenter: print.printer_PDFCreator.print_footerleft: &PT print.printer_PDFCreator.print_footerright: &D print.printer_PDFCreator.print_headercenter: print.printer_PDFCreator.print_headerleft: &T print.printer_PDFCreator.print_headerright: &U print.printer_PDFCreator.print_in_color: true print.printer_PDFCreator.print_margin_bottom: 0.5 print.printer_PDFCreator.print_margin_left: 0.5 print.printer_PDFCreator.print_margin_right: 0.5 print.printer_PDFCreator.print_margin_top: 0.5 print.printer_PDFCreator.print_oddpages: true print.printer_PDFCreator.print_orientation: 0 print.printer_PDFCreator.print_reversed: false print.printer_PDFCreator.print_scaling: 1.00 print.printer_PDFCreator.print_shrink_to_fit: true privacy.donottrackheader.enabled: true security.disable_button.openCertManager: false
Graphics
Adapter Description: Intel(R) HD Graphics 3000 Vendor ID: 0x8086 Device ID: 0x0126 Adapter RAM: Unknown Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Driver Version: 9.17.10.3347 Driver Date: 1-29-2014 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17292) ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300 WebGL Renderer: false GPU Accelerated Windows: 3/3 Direct3D 11
AzureCanvasBackend: direct2d 1.1 AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: direct2d 1.1
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.8 4.10.8
NSS 3.19.2 Basic ECC 3.19.2 Basic ECC
NSS Util 3.19.2 3.19.2
NSS SSL 3.19.2 Basic ECC 3.19.2 Basic ECC
NSS S/MIME 3.19.2 Basic ECC 3.19.2 Basic ECC
check the error console on the Tools menu (alt+T) and see if there are errors about Diffie-Hellman
The console gives the following error. Timestamp: 17-07-2015 09:11:46 Error: mail.hclinsys.com : server does not support RFC 5746, see CVE-2009-3555
The mails were sent from thunderbird using the sameil mail server till i upgraded to the current version.
Regards
To diagnose your problems with Thunderbird, try the following:
- Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
- Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
- If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
I have tried the same and found there is no issue with the laptop or windows versions. I have windows 7 64 bit.
I have downgraded to Thunderbird version 37.0 and the mails have started working.
Looks like a problems with the new release.
Kiválasztott megoldás
Please heck the error cons=ole with V38 for the error messages I discuss here. http://thunderbirdtweaks.blogspot.com.au/2015/07/logjam-and-thunderbird.html
Thanks a ton Matt, The problem of sending mails is resolved.
Módosította: sagan.gangadharan,