![Firefox logo](https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2020-04-14-08-36-13-8dda6f.png)
I have a Mozilla logon for an obsolete email address with a now unacceptably short password. How can I change both address and password?
I cannot logon to Mozilla Add-ons even using the old email address: it tells me that my old password is now too short and must first be reset. But the registered email address (and ISP) no longer exist to which password-reset authorisation would be set. Therefore I certainly cannot change either the email address or the password.
I have created a new account, which is what I am using to ask this question; but I cannot use my preferred user-name as "it is already in use". How can I delete the old account to be able to start again from scratch?
Összes válasz (2)
Just a correction to the question:
I am posting this question via my Mozilla Support/Forum account. The account I cannot open or change is what I want to use for creating add-ons for Firefox and/or Thunderbird
Sorry for the confusing account situation, but I believe Add-ons and Support accounts are still separate.
The Contact page for the Add-ons site doesn't seem to address login issues: https://developer.mozilla.org/Add-ons/AMO/Policy/Contact
Maybe ask on their forums? I guess you would need a new account for that... https://forums.mozilla.org/viewforum.php?f=20