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Your password recovery contains a large number of errors. Oh, I'm disappointed...

  • 2 válasz
  • 1 embernek van ilyen problémája
  • 1 megtekintés
  • Utolsó üzenet ettől: guigs

w.s.w.g
w.s.w.g
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I restored password that forgot to connect to another computer. A minute later, I clicked the link in the email to reset password. The system tells me that the link expired. From that moment, it all started. Form to specify the password appeared and I entered my password of twenty characters. On the form, there was an inscription that the password should be more than eight characters. Enter the password to me did not work. Now the system does not allow me to restore it, because the limit is exceeded.

PS: I'm wasting my time, the time that has never and nothing back.

I restored password that forgot to connect to another computer. A minute later, I clicked the link in the email to reset password. The system tells me that the link expired. From that moment, it all started. Form to specify the password appeared and I entered my password of twenty characters. On the form, there was an inscription that the password should be more than eight characters. Enter the password to me did not work. Now the system does not allow me to restore it, because the limit is exceeded. PS: I'm wasting my time, the time that has never and nothing back.

Összes válasz (2)

user709721
user709721
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Hey there,

Apologies for the issue, sounds very irritating :/ It seems this is a fairly widespread problem, but as the vast majority of us are volunteers (including myself) we don't have any access whatsoever to the servers for security reasons. Therefore, I've flagged this up for a member of Mozilla staff or someone who can help you better to follow it up - they should get back to you soon.

Sorry for the inconvenience!

Curtis Parfitt-Ford Mozilla Support

guigs
guigs
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Hi Curtis Parfitt-Ford and w.s.w.g, Currently Firefox Sync does not guarantee a back up to the services when you sign up for an account. However it is strange that there is an issue with the reset password link. I do not want to say, please try again, but the link does expire I believe in 30 mins.