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Thunderbird crashes when clicking on link in email. SOLVED by turning off hardware acceleration

  • 4 wotmołwy
  • 1 ma tutón problem
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  • Poslednja wotmołwa wot Wayne Mery

gppixelworks
gppixelworks
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Thunderbird v31.4.0 Linux Mint Debian Edition 3.1.2-amd64 Cinnamon 2.0.14

When clicking on a link within an email, the system crashes and the monitor display displays jagged, diagonal lines. A cold boot is required. This can be repeated.

Same results running in Safe Mode.

Any ideas?

Thunderbird v31.4.0 Linux Mint Debian Edition 3.1.2-amd64 Cinnamon 2.0.14 When clicking on a link within an email, the system crashes and the monitor display displays jagged, diagonal lines. A cold boot is required. This can be repeated. Same results running in Safe Mode. Any ideas?

Wot Wayne Mery změnjeny

Wubrane rozrisanje

try turning off hardware acceleration for the display driver. see https://support.mozilla.org/en-US/questions/1012145

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Wšě wotmołwy (4)

Matt
Matt
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Wubrane rozrisanje

try turning off hardware acceleration for the display driver. see https://support.mozilla.org/en-US/questions/1012145

gppixelworks
gppixelworks Prašer
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That did the trick!

A side note:

gfx.direct2d.disabled was not already listed in config so added the listing.

Wayne Mery
Wayne Mery
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gppixelworks,

Can you post your crash IDs please? See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Wayne Mery
Wayne Mery
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(It's been a long time, so we're catching up) If you still have issues when using a current version, please create a new topic.