Avatar for Username

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više

Ova tema je arhivirana. Postavi novo pitanje ako trebaš pomoć.

After downloading Firefox updater 25.0.1 Firefox will not open. Help!!! Thanks!

  • 2 odgovora
  • 5 ima ovaj problem
  • 4 prikaza
  • Posljednji odgovor od jh13301

jh13301
jh13301
more options

I downloaded the update for 25.0.1 and ran it. Instead of rebooting I shut down the laptop (Vista Home SP2, 64 bit). When I booted the laptop again I tried to open Firefox but Norton Internet Security File Insight could not verify the updater as a trusted file and did not allow Firefox to open. I tried to turn off File Insight but got the same results. I ran Live Update to update Norton Internet Security, and then tried to open Firefox again. This time Norton Internet Security displayed a message saying that updater.exe was unsafe and been deleted. When I try to open Firefox, Norton now detects Updater 25.0.0.5046, says it's trusted, but Firefox does not open. I want to save the history if possible. How can I get Firefox to work again with the history saved? Thank you!

I downloaded the update for 25.0.1 and ran it. Instead of rebooting I shut down the laptop (Vista Home SP2, 64 bit). When I booted the laptop again I tried to open Firefox but Norton Internet Security File Insight could not verify the updater as a trusted file and did not allow Firefox to open. I tried to turn off File Insight but got the same results. I ran Live Update to update Norton Internet Security, and then tried to open Firefox again. This time Norton Internet Security displayed a message saying that updater.exe was unsafe and been deleted. When I try to open Firefox, Norton now detects Updater 25.0.0.5046, says it's trusted, but Firefox does not open. I want to save the history if possible. How can I get Firefox to work again with the history saved? Thank you!

Izabrano rješenje

Hi iamjayakumars - I was not able to create a new profile because profile manager would not open. A Norton message would appear "Updater.exe is safe." but nothing else would happen. But - the links you sent were very helpful, and I was able to solve the problem by doing a un-installing and then re-installing Firefox: 1. Backing up the profile. 2. Downloading the Firefox installer from Mozilla.org with another browser. 3. Un-installing Firefox from the Control Panel (making sure "Remove my Firefox personal data and customizations" was NOT selected. 4. Re-installing Firefox. Firefox started up correctly with all my old settings and all the tabs I had open the last time it was used appeared as I had hoped. Thanks very much for your help!

Pročitaj ovaj odgovor u kontekstu 👍 0

Svi odgovori (2)

iamjayakumars
iamjayakumars
more options

Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile":

Profile Backup and Restore

jh13301
jh13301 Vlasnik pitanja
more options

Odabrano rješenje

Hi iamjayakumars - I was not able to create a new profile because profile manager would not open. A Norton message would appear "Updater.exe is safe." but nothing else would happen. But - the links you sent were very helpful, and I was able to solve the problem by doing a un-installing and then re-installing Firefox: 1. Backing up the profile. 2. Downloading the Firefox installer from Mozilla.org with another browser. 3. Un-installing Firefox from the Control Panel (making sure "Remove my Firefox personal data and customizations" was NOT selected. 4. Re-installing Firefox. Firefox started up correctly with all my old settings and all the tabs I had open the last time it was used appeared as I had hoped. Thanks very much for your help!