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firefox stops responding every time I make any kind of input. It then flashes and comes right back

  • 2 odgovora
  • 2 imaju ovaj problem
  • 39 prikaza
  • Posljednji odgovor od cor-el

ronfox
ronfox
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Everytime I click on something or type something, Firefox will stop responding for a couple of seconds and then return. It's curious that it will stop responding as I am typing something in and the letters that I typed while it wasn't responding obviously didn't appear but when it came back on the letters were there. Also, when I first turn on the computer, I click on Firefox and it opens right away but closes as soon as I try to do anything. I open it a second time and it is fine until the most recent response problem. I opened the task manager and Firefox was listed at 65,000 in the process monitor. I feel like Firefox is running twice and it is suspiscious. I tried to open it and it said I had to close the one already running which there wasn't. Any ideas. Windows 7 home premium 64 bit sp-1

Everytime I click on something or type something, Firefox will stop responding for a couple of seconds and then return. It's curious that it will stop responding as I am typing something in and the letters that I typed while it wasn't responding obviously didn't appear but when it came back on the letters were there. Also, when I first turn on the computer, I click on Firefox and it opens right away but closes as soon as I try to do anything. I open it a second time and it is fine until the most recent response problem. I opened the task manager and Firefox was listed at 65,000 in the process monitor. I feel like Firefox is running twice and it is suspiscious. I tried to open it and it said I had to close the one already running which there wasn't. Any ideas. Windows 7 home premium 64 bit sp-1

Svi odgovori (2)

user709721
user709721
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Hi,

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Hope this helps!

Curtis

Izmjenjeno od user709721

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for problems with the sessionstore.js and sessionstore.bak files in the Firefox profile folder that store session data.

Delete the sessionstore.js file and possible sessionstore-##.js files with a number and sessionstore.bak in the Firefox profile folder.

Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost and you will have to recreate them (make a note or bookmark them if possible).

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.