![Firefox logo](https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2020-04-14-08-36-13-8dda6f.png)
Firefox crashes
Hi : )
I love Firefox, and I find it simply excellent. But...
in the last months Im having lots of FREQUENT crashes. I dont know why.
it often crashes (even 20-30 times a day), mostly with an empty page (#argh this page was closed), sometimes the program closes by itself, I restart it, it goes for some minutes or even less, and the the problems are back again.
I tried many solutions: I reinstalled it, I tried the safe modus (it crashes thesame way), disinstalled all the plug ins. disintalled the firefox accelerator. tried windows10 compatibility solutions, I created a new profile. i have the latest version, of course.
I have these issues ONLY with firefox. maybe is the 64 bits version? my laptop is 2 year old.
it does not get any better with the above solutions.
below the copy of a mozilla crash report (there are many I just picked one)
could you please help? what can i Do?
thanks a lot merlino
Firefox 59.0.3 Crash Report [@ ToParticipant ] Search Mozilla Support for this signature How to read this crash report ID: cbf80a5f-748b-4695-9d38-e5a9c0180502 Signature: ToParticipant
Details Metadata Bugzilla Modules Raw Dump Extensions Telemetry Environment
Signature ToParticipant More Reports Search UUID cbf80a5f-748b-4695-9d38-e5a9c0180502 Date Processed 2018-05-02 11:17:11 Uptime 92 seconds (1 minute and 32 seconds) Install Age 97,810 seconds since version was first installed (1 day, 3 hours and 10 minutes) Install Time 2018-05-01 07:42:32 Product Firefox Release Channel release Version 59.0.3 Build ID 20180427210249 OS Windows 10 OS Version 10.0.16299 Build Architecture amd64 Build Architecture Info family 22 model 48 stepping 1 | 4 Adapter Vendor ID
0x1002
Adapter Device ID
0x9850
Process Type content (web) Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0x14c129ce020 User Comments Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 140,735,797,755,904 bytes (140.74 TB) Available Page File 5,138,169,856 bytes (5.14 GB) Available Physical Memory 4,413,202,432 bytes (4.41 GB) System Memory Use Percentage 40 EMCheckCompatibility
False
App Notes
FP(D00-L1000-W00001000-T000) AdapterVendorID: 0x1002, AdapterDeviceID: 0x9850, AdapterSubsysID: 00000000, AdapterDriverVersion: 15.201.2101.0 D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- OMTP? OMTP+
Processor Notes processor_ip-172-31-24-210_us-west-2_compute_internal_7; Processor2015; non-integer value of "SecondsSinceLastCrash" Crashing Thread (0) Frame Module Signature Source 0 @0x14c129ce020 1 xul.dll ToParticipant xpcom/base/nsCycleCollector.cpp:1472 2 xul.dll RemoveSkippableVisitor::Visit(nsPurpleBuffer&, nsPurpleBufferEntry*) xpcom/base/nsCycleCollector.cpp:2867 3 xul.dll nsPurpleBuffer::VisitEntries<RemoveSkippableVisitor>(RemoveSkippableVisitor&) xpcom/base/nsCycleCollector.cpp:1125 4 xul.dll nsPurpleBuffer::RemoveSkippable(nsCycleCollector*, js::SliceBudget&, bool, bool, void (*)(void)) xpcom/base/nsCycleCollector.cpp:2893 5 xul.dll nsCycleCollector::ForgetSkippable(js::SliceBudget&, bool, bool) xpcom/base/nsCycleCollector.cpp:2942 6 xul.dll nsCycleCollector_forgetSkippable(js::SliceBudget&, bool, bool) xpcom/base/nsCycleCollector.cpp:4268 7 xul.dll FireForgetSkippable dom/base/nsJSEnvironment.cpp:1279 8 xul.dll CCRunnerFired dom/base/nsJSEnvironment.cpp:1974 9 xul.dll std::_Func_impl_no_alloc<bool (*)(mozilla::TimeStamp), bool, mozilla::TimeStamp>::_Do_call(mozilla::TimeStamp&&) vs2017_15.4.2/VC/include/functional:299 10 xul.dll mozilla::IdleTaskRunner::Run() xpcom/threads/IdleTaskRunner.cpp:62 11 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1040 12 xul.dll mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:97 13 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:301 14 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:319 15 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:299 16 xul.dll nsBaseAppShell::Run() widget/nsBaseAppShell.cpp:157 17 xul.dll nsAppShell::Run() widget/windows/nsAppShell.cpp:348 18 xul.dll XRE_RunAppShell() toolkit/xre/nsEmbedFunctions.cpp:874 19 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:269 20 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:319 21 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:299 22 xul.dll XRE_InitChildProcess(int, char** const, XREChildData const*) toolkit/xre/nsEmbedFunctions.cpp:700 23 firefox.exe content_process_main(mozilla::Bootstrap*, int, char** const) ipc/contentproc/plugin-container.cpp:63 24 firefox.exe NS_internal_main(int, char**, char**) browser/app/nsBrowserApp.cpp:280 25 firefox.exe wmain toolkit/xre/nsWindowsWMain.cpp:112 26 firefox.exe __scrt_common_main_seh f:/dd/vctools/crt/vcstartup/src/startup/exe_common.inl:283 27 kernel32.dll BaseThreadInitThunk 28 ntdll.dll RtlUserThreadStart
Show other threads
Svi odgovori (16)
The crash report is several pages of data. We need the report numbers to see the whole report.
bp-cbf80a5f-748b-4695-9d38-e5a9c0180502 Signature: ToParticipant
atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
This is for Sumo's Related Bugs 1414382 NEW --- Crash in ToParticipant 785370 RESOLVED WORKSFORME Tbird crash in XPCWrappedNative::cycleCollection::TraverseImpl with QuickText addon
Let’s do a full clean re-install;
Download Firefox For All languages And Systems {web link}
Save the file. Then Close Firefox.
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86)
Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux
If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.
Do Not remove any profile folders.
After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
Dear FredMcD
thanks a lot for your help! I did a full clean reinstallation (I found your instructions are very EASY to follow). And I installed the amd software/driver that you suggested me
it still crashes, same problems : / tipically, using firefox it functions well for a well, than it shows an empty page: #argh this page closed....#
here below the crashes report this morning, if this can be useful to find a solution.
thanks again ! m : )
bp-69c69965-7423-44d6-8967-ba8c40180503 03/05/2018 10:37 bp-3717ad07-40f8-4575-bcca-972970180503 03/05/2018 10:36
bp-69c69965-7423-44d6-8967-ba8c40180503 Signature: mozilla::CycleCollectedJSRuntime::TraceNativeGrayRoots
amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc
atidxx64.dll = Advanced Micro Devices ++++++++++++++++++++++++++++++++++++++++++ bp-3717ad07-40f8-4575-bcca-972970180503 Signature: nsDisplayLayerEventRegions::~nsDisplayLayerEventRegions
amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc
atidxx64.dll = Advanced Micro Devices
I called for more help.
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
hello : )
with your suggestions the notebook is going better.
I started in safe mode, but the problem still there (#argh this page closed...) . less frequent than in normal mode, but still there.
here some crashes (I dont know how to send them): bp-645751cf-33db-4025-ad37-e1a1b0180510 10/05/2018 17:31 bp-69c69965-7423-44d6-8967-ba8c40180503 03/05/2018 10:37 bp-3717ad07-40f8-4575-bcca-972970180503 03/05/2018 10:36
what shall I do?
thanks a LOT
m
bp-645751cf-33db-4025-ad37-e1a1b0180510 Signature: nsDisplayWrapList::Destroy
You are not authorized to access bug 1406727
amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc
atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
Hey there, I got in contact with the people working on that bug and pointed them here, as they may be looking for more information on this particular crash.
In the meantime, can I ask that you try the latest Beta build to see if you can reproduce the same crash signature for bug 1406727?
You can download it from here, scroll down to the bottom of the page:https://www.mozilla.org/en-US/firefox.../releasenotes/
Thank you, your testing really helps other users experiencing this crash. I am confident that working together with the team will help get this fixed.
Hi there, merlino3 and FredMcD
I have some news, but I need your help to test out a Nightly build of Firefox to see if the crash happens on this version: It is just another version of Firefox, but+6months of development. Nightly ASAN build can be downloaded here from the ftp Mozilla hosted server: https://queue.taskcluster.net/v1/task/TByH83HhRCunzxqwqq774A/runs/0/artifacts/public/build/target.zip
You will have to close Firefox after you download it, then install, and open it. It should open with the same profile.
Can you let us know if it happens again?
Dearest Guigs,
thanks for your email / suggestion. I downloaded and installed the 61.0 release.
It seems to work better then the normal version I had, but still there are some crashes (#argh this tab crashed/closed)
/// referring to your next email dated 5.18.18 thanks, but I dont know what is a nigthly asan build (not from a mozilla adress ??) so, not installed yet.
do you think my laptop has video or windows10 software ploblems or others, OR this is just a firefox software problem?
thanks for your help and have a nice day from italy
- )
guigs said
Hey there, I got in contact with the people working on that bug and pointed them here, as they may be looking for more information on this particular crash. In the meantime, can I ask that you try the latest Beta build to see if you can reproduce the same crash signature for bug 1406727? You can download it from here, scroll down to the bottom of the page:https://www.mozilla.org/en-US/firefox.../releasenotes/ Thank you, your testing really helps other users experiencing this crash. I am confident that working together with the team will help get this fixed.
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.
- http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
- http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
Try to do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
https://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
https://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
https://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
https://support.kaspersky.com/viruses/disinfection/5350
https://support.kaspersky.com/viruses/utility
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
Hi
since you told me, Im using the 61.0 beta version. its ok, somehow better. but the problem is still there, plus i noticed that : if I configure firefox to clean all the cookies after the session, if I close and I give a look, there still are cookies (and always google.com or mail.google.com).
shall I continue using 61.0 or send you the list of crashes or whatever.. how can I be helpful to solve this annoying issue...
thanks for your help, to all of you
merlino3 said
shall I continue using 61.0 or send you the list of crashes
Send us the crash report numbers for the last few days only.
Hi
here my last crash reports (submitted and unsub, dont know which one you need). I send you both,
thanks and have a GOOD day : ) m
Unsubmitted Crash Reports
Report ID Date Crashed
b12dcf0f-ce4c-4399-baf8-fcf43ea4e8fe 6/17/20181:04 PM 875eca1b-f982-4671-8884-ba21271f5491 6/17/201812:58 PM e0b4fe42-0543-4422-83bb-0c9a4a391f16 6/15/20185:32 PM 8bac92af-4250-4d03-8489-2045e64e1335 6/15/20184:06 PM 72c63276-ba21-4b5f-adef-2c1c5f16b75f 6/15/20183:46 PM a01b55cc-09de-41f3-a5e7-117715c9cf08 6/15/201810:21 AM db522e2b-465b-49ad-9d98-0c370726f19b 6/15/20189:42 AM de442e38-9354-44fd-9f6b-9c92b7262f7b 6/14/20182:14 PM 89310688-8016-4150-8272-f69febc264b7 6/14/201812:18 PM 98aa09ad-66a8-4b92-8453-fa96fe9cadd1 6/14/201810:19 AM e1f8a5c8-fa15-4f6f-a090-ee58c53f92a5 6/14/201810:08 AM 60cad2eb-b5db-4b50-ad8b-e080101a7f7b 6/14/20188:46 AM 5f509858-a994-483e-898b-b93a72fde46a 6/13/20185:36 PM b4dedb3d-042e-4a91-a59f-0876c3127533 6/13/20183:19 PM 20c878df-6b18-4a2e-9786-9d1d4043c88e 6/13/20181:47 PM
Submitted Crash Reports
Report ID Date Submitted bp-aef250c9-e528-4e40-aee0-fbbd10180615 6/15/2018 5:25 PM bp-61732f94-17b0-41ef-a47e-9be7d0180615 6/15/2018 9:24 AM bp-a9b1c43d-2073-430d-9b60-049ad0180614 6/14/2018 2:05 PM bp-8707a892-5c96-449c-a649-ddc0d0180614 6/14/2018 1:36 PM bp-0ad1adaa-1f21-451d-a1f5-e97b10180614 6/14/2018 1:36 PM bp-d6af541c-674c-4ba2-93a1-cb52c0180614 6/14/2018 12:59 PM bp-09bc0de2-38e6-4c48-a4f8-1a08b0180613 6/13/2018 3:13 PM
Itried to send the saved/downloaded page with the crashes but the upload is refused. I hope its ok so.
JSRuntime::getUnclonedSelfHostedFunction bug 1235656 Resolved ver 46
But do this 1st :
Never any harm in checking windows registry and system files for issues :
- Use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin).
- Copy.Paste the following command and press Enter:
- DISM /Online /Cleanup-Image /RestoreHealth
Reboot after.