Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FF desktop Crash ID: bp-50ae4770-7702-479b-b176-5e6532130714

  • 2 प्रत्युत्तर
  • 1 यह समस्या है
  • 5 views
  • के द्वारा अंतिम प्रतियुतर gbs747a

more options

FF cannot start. No safe mode possible. Tried FF 21,20 and 19. Sometimes open the profile window and crashes.

Also Crash ID: bp-5eccfaa7-5c43-46f0-ab07-dd36d2130716 Crash ID: bp-0a3dad2a-a009-4c36-ba5d-b7d762130715

Seems after windows update. Unistall flash. Nothing works. Tks

FF cannot start. No safe mode possible. Tried FF 21,20 and 19. Sometimes open the profile window and crashes. Also Crash ID: bp-5eccfaa7-5c43-46f0-ab07-dd36d2130716 Crash ID: bp-0a3dad2a-a009-4c36-ba5d-b7d762130715 Seems after windows update. Unistall flash. Nothing works. Tks

All Replies (2)

more options

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

If that works then try to disable hardware acceleration in Firefox.


Could be related to a recent MS update (KB2835361)

  • bug 893373 – [Win7] startup crash in HwGlyphRunRealizer::IssueRenderingCommands after installing MS KB2835361 (July 10):
more options

FF didn't start even in safe mode. just the windoew profile appears and crashed. I deleted the KB2835361. No help. I've just reinstalled the last FF 22 again and the same happened. No solution. Tried a simple restore point but didn't work. Maybe only the image restore.