Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to update TB...keep getting Setup message

  • 1 प्रत्युत्तर दें
  • 1 यह समस्या है
  • 17 views
  • के द्वारा अंतिम प्रतियुतर Toad-Hall

Monty
Monty
more options

Hello,

I successfully installed TB over a year ago and yesterday started the process to update the program to the current version. I get a message "Setup - Your computer must be restarted to complete a previous upgrade of TB. Reboot or restart the PC."

I've tried several times...either restarting or rebooting...and keep getting the same message over and over. I went to the Windows 10 app area and tried to remove TB to start over but get the same message when I try to remove TB. No joy.

What next?

Regards,

Monty

Hello, I successfully installed TB over a year ago and yesterday started the process to update the program to the current version. I get a message "Setup - Your computer must be restarted to complete a previous upgrade of TB. Reboot or restart the PC." I've tried several times...either restarting or rebooting...and keep getting the same message over and over. I went to the Windows 10 app area and tried to remove TB to start over but get the same message when I try to remove TB. No joy. What next? Regards, Monty

चुने गए समाधान

Something did not get updated correctly, I have known this to occur if another update, usually a Windows OS update, happened to occur at the same time, so things got confused.

Exit Thunderbird - if running. Thunderbird will be installed in this location: C:\Program Files (x86)\Mozilla Thunderbird

Delete that 'Mozilla Thunderbird' folder. Then empty the computer 'Recycle Bin'

Get a fresh download from here - choosing prefered language and Windows OS version. https://www.thunderbird.net/en-US/thunderbird/all/

It will probably get downloaded to your 'Downloads' folder, click on the downloaded file to install.

संदर्भ में यह जवाब पढ़ें 👍 0

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

चयनित समाधान

Something did not get updated correctly, I have known this to occur if another update, usually a Windows OS update, happened to occur at the same time, so things got confused.

Exit Thunderbird - if running. Thunderbird will be installed in this location: C:\Program Files (x86)\Mozilla Thunderbird

Delete that 'Mozilla Thunderbird' folder. Then empty the computer 'Recycle Bin'

Get a fresh download from here - choosing prefered language and Windows OS version. https://www.thunderbird.net/en-US/thunderbird/all/

It will probably get downloaded to your 'Downloads' folder, click on the downloaded file to install.