Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost all account details

  • 5 प्रत्युत्तर
  • 2
  • 32 views
  • के द्वारा अंतिम प्रतियुतर remco.siderius

more options

I've lost access to one of my Firefox (sync) accounts. I used 2FA, but I changed my phone... I would really like to have this account back, as it's my main account. Is there any possibility? I do not receive Firefox e-mails on the connected mail address... I could however connect this mail address to Firefox monitor on my other account. That mail did come through... I'm lost...

I've lost access to one of my Firefox (sync) accounts. I used 2FA, but I changed my phone... I would really like to have this account back, as it's my main account. Is there any possibility? I do not receive Firefox e-mails on the connected mail address... I could however connect this mail address to Firefox monitor on my other account. That mail did come through... I'm lost...

All Replies (5)

more options
more options

Matthew Thomas said

Hello, You should be able to reset your password by following these instructions: https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information#w_iaove-forgotten-my-firefox-account-password-ae-how-do-i-reset-it

Unfortunately, after that the problem starts... After resetting my password it asks for a six digit code (the 2FA). I do not receive this on my new phone.

more options

Hello,

If you have access to any device that you have currently logged in to your Firefox account, you can disable 2Factor from there: https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication#w_i-lost-my-two-step-authentication-device-but-i-have-another-logged-in-device

Otherwise, I'm afraid you are out of luck. There is no option to disable 2factor without access to the account. I understand that this is annoying.

more options

Thanks again, but again a nogo... Because I changed the password, I have to re-login at all other devices. I'm in a catch-22... Well... I won't die...;-)

more options

Can't Mozilla kill the account completely, so I can re-use the same mail account...???