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my firefox is frozen and I cannot open bookmarks and move tabs. I have lots of important homework saved and don't want to force restart. Can you help me?

  • 2 प्रत्युत्तर
  • 1 यह समस्या है
  • 2 views
  • के द्वारा अंतिम प्रतियुतर FredMcD

piepuzer
piepuzer
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my firefox site is frozen and I cannot open bookmarks or move from tab to tab. I have lots of important homework saved and don't want to force restart in fear of losing it. I don't know what to do can you please help?

my firefox site is frozen and I cannot open bookmarks or move from tab to tab. I have lots of important homework saved and don't want to force restart in fear of losing it. I don't know what to do can you please help?

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Very similar to your earlier question. Let's continue here: https://support.mozilla.org/questions/1203520

FredMcD
FredMcD
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What's your computer system and Firefox version?

Try rebooting the computer.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?