Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How to get rid of "unable to update" error message?

  • 1 प्रत्युत्तर दें
  • 1 यह समस्या है
  • 2 views
  • के द्वारा अंतिम प्रतियुतर jscher2000 - Support Volunteer

ariiswho
ariiswho
more options

Every time I open Firefox, I get an error message telling me Firefox was unabe to update. However, I am running the latest version.

I've tried uninstalling and re-installing, but that didn't help either.

How do I get this error message to stop appearing?

See attached image for message.

Every time I open Firefox, I get an error message telling me Firefox was unabe to update. However, I am running the latest version. I've tried uninstalling and re-installing, but that didn't help either. How do I get this error message to stop appearing? See attached image for message.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hmm, are you sure you have the newest version? Your Firefox identified itself as version 47 but there is a version 48 available.

As a Windows user, I'm not the best person to suggest how to bypass the update problem you're currently having, but I think it involves (i) downloading the latest Firefox, (ii) dragging the old Firefox application to the Trash (not removing your settings/personal data) and then (iii) installing the latest Firefox.