Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

חיפוש בתמיכה

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

מידע נוסף

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

Firefox crashes

  • 1 תגובה
  • 5 have this problem
  • 3 views
  • תגובה אחרונה מאת philipp

ugrady
ugrady
more options

My firefox developer edition has recently updated itself to version 57.0b3 (64bit). It now crashes every single time upon opening the browser or clicking new tab.

I have tried uninstalling the firefox developer and downloading it again, but the same continues. I have followed some of the trouble shooting steps concerning starting in safe mode. However, even in safe mode the browser and tabs still crash. I was able to access the settings page, but am not able to browse the internet.

Crash ID: bp-ecdfb6fe-0739-4287-9124-436970171003

My firefox developer edition has recently updated itself to version 57.0b3 (64bit). It now crashes every single time upon opening the browser or clicking new tab. I have tried uninstalling the firefox developer and downloading it again, but the same continues. I have followed some of the trouble shooting steps concerning starting in safe mode. However, even in safe mode the browser and tabs still crash. I was able to access the settings page, but am not able to browse the internet. Crash ID: bp-ecdfb6fe-0739-4287-9124-436970171003

פתרון נבחר

hi, are you able to enter about:config into the firefox address bar without crashing? if yes, confirm the info message in case it shows up & search for the preference named accessibility.force_disabled. double-click it, change its value to 1 and restart the browser once...

Read this answer in context 👍 3

כל התגובות (1)

philipp
philipp
  • Moderator
more options

פתרון נבחר

hi, are you able to enter about:config into the firefox address bar without crashing? if yes, confirm the info message in case it shows up & search for the preference named accessibility.force_disabled. double-click it, change its value to 1 and restart the browser once...