Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I play Pet City on Facebook, I have mozilla firefox, and when I load the game, then it's up to me to download adobe flash player? when I press the box on to ins

more options

I play Pet City on Facebook, I have mozilla firefox, and when I load the game, then it's up to me to download adobe flash player? when I press the box on to install it so it will come up that I already have it installed .. And I have shockwave flash enabled in my plugin with the newest updates but Still, it's up to me to download adobe flash player when I play .. what is the error? Regards Petra

I play Pet City on Facebook, I have mozilla firefox, and when I load the game, then it's up to me to download adobe flash player? when I press the box on to install it so it will come up that I already have it installed .. And I have shockwave flash enabled in my plugin with the newest updates but Still, it's up to me to download adobe flash player when I play .. what is the error? Regards Petra

All Replies (1)

more options

Please try the following:

  1. Go to the Firefox application data
  2. Locate your profile folder
  3. Delete the pluginreg.dat file
  4. Restart Firefox and run a plugin check

Please report back soon.


Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.