Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Why can I not print out a pdf-file (train ticket NS) when downloaded with Firefox? (file says (SECURED)

  • 3 amsoshi
  • 3 sa na da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga Inevandenboer

more options

When ordering and paying a train ticket by internet they send a pdf-file, which one must download and print. When downloading this with Firefox (from my e-mail account) the pdf-file says (SECURED) and I cannot print out the ticket (pdf-file). (Adobe program stops automatically). When downloading this same pdf-file in Safari, I encounter no problems.

When ordering and paying a train ticket by internet they send a pdf-file, which one must download and print. When downloading this with Firefox (from my e-mail account) the pdf-file says (SECURED) and I cannot print out the ticket (pdf-file). (Adobe program stops automatically). When downloading this same pdf-file in Safari, I encounter no problems.

Mafitar da aka zaɓa

Have you tried using a helper application with Firefox rather than using a plugin or Firefox itself to handle it? Other people have reported problems with reading some PDF files with Firefox.

Karanta wannan amsa a matsayinta 👍 1

All Replies (3)

more options

Zaɓi Mafita

Have you tried using a helper application with Firefox rather than using a plugin or Firefox itself to handle it? Other people have reported problems with reading some PDF files with Firefox.

more options

Current Firefox versions have enabled a built-in PDF Viewer that doesn't have all features that other PDF readers like the Adobe Reader have or may not function properly otherwise.

You can change the action for Portable Document Format (PDF) from Preview in Firefox to use the Adobe Reader application or set to "Always Ask" in "Firefox > Preferences > Applications".

See also:

more options

Action for PDF in Firefox is already on 'always ask'. I can read the document, but not print it, although the action 'print' is allowed in applications. Problem has arisen shortly only by e-tickets NS (Spoorwegen). When using Safari, problem does not arise.