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Firefox crashes

  • 2 amsoshi
  • 2 sa na da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga NiamhFirefox

NiamhFirefox
NiamhFirefox
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Hi, I cannot get Firefox to open, it just continually crashes on start up, including in safe mode. Here's my latest crash ID: Crash ID: bp-b197558b-8606-43d1-8828-4e9272111107 I've been using Firefox for years and have heaps of bookmarks, and it's my favoured browser, so I'd be really grateful if you could help. Thanks Niamh.

Hi, I cannot get Firefox to open, it just continually crashes on start up, including in safe mode. Here's my latest crash ID: Crash ID: bp-b197558b-8606-43d1-8828-4e9272111107 I've been using Firefox for years and have heaps of bookmarks, and it's my favoured browser, so I'd be really grateful if you could help. Thanks Niamh.

Mafitar da aka zaɓa

Truster Rapport is likely to be the crash problem

Crash ID report: b197558b-8606-43d1-8828-4e9272111107

Crash signature: _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**)

See my post /questions/893296 for additional comments.

Karanta wannan amsa a matsayinta 👍 1

All Replies (2)

John99
John99
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Zaɓi Mafita

Truster Rapport is likely to be the crash problem

Crash ID report: b197558b-8606-43d1-8828-4e9272111107

Crash signature: _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**)

See my post /questions/893296 for additional comments.

NiamhFirefox
NiamhFirefox Mai mallakar tambaya
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That was it! Thank you so much. I've uninstalled Trusteer Rapport and I'm back up and running. Thank you again. Niamh.