Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Help! Moving Thunderbird data to new computer failed!

  • 3 amsoshi
  • 0 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga david

more options

Migrating my Thunderbird emails from my source computer to a destination computer failed. Both are Windows machines. Here's what I did: 1. I backed up my TB profile on my source computer. I did not copy the entire TB folder; I only copied the profile folder named a1kie4bp.default. 2. On my destination computer, I installed TB version 102.12.0. I launched the TB application and then closed it. This created the profile folder AppData\Roaming\Thunderbird\Profiles\2uvjpn58.default on my destination computer. (It also created \q971efhp.default-release there too.) 3. I then copied the contents of my backed up profile folder a1kie4bp.default into the new profile folder 2uvjpn58.default. But when I launched TB, it did not see my email data and went straight to the new account wizard.

BTW, the contents of AppData\Roaming\Thunderbird\profiles.ini file is:

[InstallD78BF5DD33499EC2] Default=Profiles/q971efhp.default-release Locked=1

[Profile1] Name=default IsRelative=1 Path=Profiles/2uvjpn58.default Default=1

[Profile0] Name=default-release IsRelative=1 Path=Profiles/q971efhp.default-release

[General] StartWithLastProfile=1 Version=2

What am I doing wrong? How can I restore my emails in the destination computer? Your help would be greatly appreciated. Thank you, Maz

Migrating my Thunderbird emails from my source computer to a destination computer failed. Both are Windows machines. Here's what I did: 1. I backed up my TB profile on my source computer. I did not copy the entire TB folder; I only copied the profile folder named a1kie4bp.default. 2. On my destination computer, I installed TB version 102.12.0. I launched the TB application and then closed it. This created the profile folder AppData\Roaming\Thunderbird\Profiles\2uvjpn58.default on my destination computer. (It also created \q971efhp.default-release there too.) 3. I then copied the contents of my backed up profile folder a1kie4bp.default into the new profile folder 2uvjpn58.default. But when I launched TB, it did not see my email data and went straight to the new account wizard. BTW, the contents of AppData\Roaming\Thunderbird\profiles.ini file is: [InstallD78BF5DD33499EC2] Default=Profiles/q971efhp.default-release Locked=1 [Profile1] Name=default IsRelative=1 Path=Profiles/2uvjpn58.default Default=1 [Profile0] Name=default-release IsRelative=1 Path=Profiles/q971efhp.default-release [General] StartWithLastProfile=1 Version=2 What am I doing wrong? How can I restore my emails in the destination computer? Your help would be greatly appreciated. Thank you, Maz

Mafitar da aka zaɓa

First, I hope you backed up the profile when Thunderbird was not running. That is important. Otherwise, the profile will likely be corrupt. Second, try letting Thunderbird do the work. Try tools>import>import from another installation.

Karanta wannan amsa a matsayinta 👍 1

All Replies (3)

more options

Zaɓi Mafita

First, I hope you backed up the profile when Thunderbird was not running. That is important. Otherwise, the profile will likely be corrupt. Second, try letting Thunderbird do the work. Try tools>import>import from another installation.

more options

Hello David, I tried your suggestion and imported from another installation. It worked !!! Thank you so much for your help. I'm back up and running, thanks to you :)

The process had me a little worried because while it was running, the progress bar was stuck at zero percent and the title bar said that Thunderbird was not responding. But I saw that the hard disk light was going strong so I left it alone, and it worked out great.

Thanks again, David, Maz

more options

You're very welcome.