Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Delete and Reinstall FFox

  • 2 amsoshi
  • 0 sa na da wannan matsala
  • 7 views
  • Amsa ta ƙarshe daga James

chipcfh
chipcfh
more options

Asked earlier about deleting and doing a reinstall. Would that mean losing bookmarks, profile etc.? I have backed those up and would like to know if anything else might be required.

YoutubeTV is suddenly not working on Firefox, fine elsewhere ... they suggest doing complete reinstall.

Asked earlier about deleting and doing a reinstall. Would that mean losing bookmarks, profile etc.? I have backed those up and would like to know if anything else might be required. YoutubeTV is suddenly not working on Firefox, fine elsewhere ... they suggest doing complete reinstall.

All Replies (2)

Terry
Terry
more options

I suggest backing up the entire Mozilla folder containing the profile folder(s). The remedy seems extreme for an issue on one site. Try removing cookies or forgetting the site, otherwise troubleshooting.

https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox#w_remove-a-single-website-from-your-history

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems (also deals with hardware acceleration) https://support.mozilla.org/en-US/kb/troubleshoot-issues-related-to-add-ons

James
James
  • Top 25 Contributor
  • Moderator
more options

Your Bookmarks and other stuff are not in the Firefox program folder but rather in a separate place.

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data