Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox not working

  • 4 amsoshi
  • 3 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga rickl8327

more options

I have a user whose Firefox has stopped working. It will start up, but nothing ever is displayed in the window. The address bar and buttons are all there, but nothing from a web site, just a white page. If I enter a url, or click on a bookmark the refresh button never changed to an 'X', but I can see traffic from her machine going across our firewall. Try to go into setup and it's the same thing. About:config displays nothing. It's all just a blank page. Other browsers seem to work fine.

I've tried refreshing, and I've uninstalled and reinstalled, but it didn't fix it. Any ideas?

Thanks.

I have a user whose Firefox has stopped working. It will start up, but nothing ever is displayed in the window. The address bar and buttons are all there, but nothing from a web site, just a white page. If I enter a url, or click on a bookmark the refresh button never changed to an 'X', but I can see traffic from her machine going across our firewall. Try to go into setup and it's the same thing. About:config displays nothing. It's all just a blank page. Other browsers seem to work fine. I've tried refreshing, and I've uninstalled and reinstalled, but it didn't fix it. Any ideas? Thanks.

Mafitar da aka zaɓa

Today, I went into About Firefox and ran the update. That seemed to fix it.

Thanks.

Karanta wannan amsa a matsayinta 👍 0

All Replies (4)

more options

I have a second user now with the same issue.

more options

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.

more options

cor-el I reinstalled the Visual C++ redistributable but it didn't fix it. Other ideas?

Thanks.

more options

Zaɓi Mafita

Today, I went into About Firefox and ran the update. That seemed to fix it.

Thanks.