Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Update to foxfire and logins and passwords are gone and I cannot add them back in

  • 3 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga jaysea5413

more options

Two day ago the update wiped out my logins and passwords but not bookmarks I added them from google but they do not save I have reinstalled current an past versions but it will not hold any logins or passwords in memory

[email removed from public]

Two day ago the update wiped out my logins and passwords but not bookmarks I added them from google but they do not save I have reinstalled current an past versions but it will not hold any logins or passwords in memory [email removed from public]

An gyara daga James

Mafitar da aka zaɓa

Make sure Firefox is closed when you replace the logins.json and key4.db files (check the task manager). Note that the logins.json and key4.db need to match to make this work as the key file (key4.db) stores the encryption key for the logins saved in logins.json.

Karanta wannan amsa a matsayinta 👍 0

All Replies (3)

more options

I have done all of that I have reinstalled it and moved the key4 and login files from a backup drive and they do not show up I tried to put them in manually and they will save but as soon as I restart foxfire they are gone again

more options

Zaɓi Mafita

Make sure Firefox is closed when you replace the logins.json and key4.db files (check the task manager). Note that the logins.json and key4.db need to match to make this work as the key file (key4.db) stores the encryption key for the logins saved in logins.json.

more options

AVG security blocked the logins and passwords