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Thunderbird will not start, do not understand error message

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  • 1 yana da wannan matsala
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  • Amsa ta ƙarshe daga brian_m

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I'm using Thunderbird 64-bit for Linux, the latest version in the Ubuntu repositories for 20.2 LTS. Thunderbird was running fine when I shut the PC down last night, this morning I couldn't get it to start, and running

thunderbird %u

in a terminal produced the output below. This is over my head, I'm afraid. Can anybody tell me what I need to do to fix the problem? I have made no changes to the PC (no upgrades) since Thunderbird was working OK last night.

Thanks!


[calBackendLoader] Using Thunderbird's libical backend JavaScript error: resource://gre/modules/MessengerContentHandler.jsm, line 75: NS_ERROR_FAILURE: Extension error: Error while loading 'jar:file:///usr/lib/thunderbird/extensions/messagingmenu@mozilla.com.xpi!/manifest.json' (NS_ERROR_FILE_NOT_FOUND) resource://gre/modules/Extension.jsm:570 :: readJSON/</<@resource://gre/modules/Extension.jsm:570:20 onStopRequest@resource://gre/modules/NetUtil.jsm:128:18 observe@resource://gre/modules/AsyncShutdown.jsm:554:16 </p>

Extension error: Error while loading 'jar:file:///usr/lib/thunderbird/omni.ja!/chrome/messenger/search-extensions/twitter/manifest.json' (NS_ERROR_FILE_NOT_FOUND) resource://gre/modules/Extension.jsm:570 :: readJSON/</<@resource://gre/modules/Extension.jsm:570:20 onStopRequest@resource://gre/modules/NetUtil.jsm:128:18 observe@resource://gre/modules/AsyncShutdown.jsm:554:16 </p>

JavaScript error: resource://gre/modules/ConduitsChild.jsm, line 179: Error: CallResult for closed conduit {2ab1b709-ba03-4361-abf9-c50b964ff75d}.24: ({childId:"{2ab1b709-ba03-4361-abf9-c50b964ff75d}.24", callId:55, path:"extensionScripts.register", result:{}}) JavaScript error: resource://gre/modules/ConduitsChild.jsm, line 179: Error: CallResult for closed conduit {2ab1b709-ba03-4361-abf9-c50b964ff75d}.24: ({childId:"{2ab1b709-ba03-4361-abf9-c50b964ff75d}.24", callId:45, path:"menus.remove", result:{}}) JavaScript error: resource://gre/modules/JSONFile.jsm, line 173: Error: Data is not ready.

      1. !!! [Parent][DispatchAsyncMessage] Error: PBackground::Msg_PBackgroundIDBFactoryConstructor Value error: message was deserialized, but contained an illegal value
I'm using Thunderbird 64-bit for Linux, the latest version in the Ubuntu repositories for 20.2 LTS. Thunderbird was running fine when I shut the PC down last night, this morning I couldn't get it to start, and running thunderbird %u in a terminal produced the output below. This is over my head, I'm afraid. Can anybody tell me what I need to do to fix the problem? I have made no changes to the PC (no upgrades) since Thunderbird was working OK last night. Thanks! [calBackendLoader] Using Thunderbird's libical backend JavaScript error: resource://gre/modules/MessengerContentHandler.jsm, line 75: NS_ERROR_FAILURE: Extension error: Error while loading 'jar:file:///usr/lib/thunderbird/extensions/messagingmenu@mozilla.com.xpi!/manifest.json' (NS_ERROR_FILE_NOT_FOUND) resource://gre/modules/Extension.jsm:570 :: readJSON/</<@resource://gre/modules/Extension.jsm:570:20 onStopRequest@resource://gre/modules/NetUtil.jsm:128:18 observe@resource://gre/modules/AsyncShutdown.jsm:554:16 Extension error: Error while loading 'jar:file:///usr/lib/thunderbird/omni.ja!/chrome/messenger/search-extensions/twitter/manifest.json' (NS_ERROR_FILE_NOT_FOUND) resource://gre/modules/Extension.jsm:570 :: readJSON/</<@resource://gre/modules/Extension.jsm:570:20 onStopRequest@resource://gre/modules/NetUtil.jsm:128:18 observe@resource://gre/modules/AsyncShutdown.jsm:554:16 JavaScript error: resource://gre/modules/ConduitsChild.jsm, line 179: Error: CallResult for closed conduit {2ab1b709-ba03-4361-abf9-c50b964ff75d}.24: ({childId:"{2ab1b709-ba03-4361-abf9-c50b964ff75d}.24", callId:55, path:"extensionScripts.register", result:{}}) JavaScript error: resource://gre/modules/ConduitsChild.jsm, line 179: Error: CallResult for closed conduit {2ab1b709-ba03-4361-abf9-c50b964ff75d}.24: ({childId:"{2ab1b709-ba03-4361-abf9-c50b964ff75d}.24", callId:45, path:"menus.remove", result:{}}) JavaScript error: resource://gre/modules/JSONFile.jsm, line 173: Error: Data is not ready. ###!!! [Parent][DispatchAsyncMessage] Error: PBackground::Msg_PBackgroundIDBFactoryConstructor Value error: message was deserialized, but contained an illegal value

All Replies (1)

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I have no idea what has happened here. I tried a reboot, then I tried reinstalling Thunderbird, then I tried another reboot. No change in the symptoms.

Then I had to go out this morning, and shut the PC down. I came back to it this afternoon, and now Thunderbird is working again.

If anybody has the slightest idea of what might have caused all this, please post a reply!