Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

All emails and folders disappeared from Thunderbird

  • 1 amsa
  • 1 yana da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga AgnesRM

alexb78
alexb78
more options

My mother recently opened up Thunderbird on her computer to find all the folders were empty. She closed and reopened Thunderbird, but found that the folders themselves had disappeared. The emails and folders were also gone when she tried logging into Outlook and Windows Mail.

The existing help suggestion on this topic requires clicking on the folders to repair them, which is obviously not possibly as the folders themselves have disappeared.

Posting here because neither myself or anyone in my family is particularly knowledgeable about computers and we’re not sure what to do.

Any information would be much appreciated.

My mother recently opened up Thunderbird on her computer to find all the folders were empty. She closed and reopened Thunderbird, but found that the folders themselves had disappeared. The emails and folders were also gone when she tried logging into Outlook and Windows Mail. The existing help suggestion on this topic requires clicking on the folders to repair them, which is obviously not possibly as the folders themselves have disappeared. Posting here because neither myself or anyone in my family is particularly knowledgeable about computers and we’re not sure what to do. Any information would be much appreciated.

All Replies (1)

AgnesRM
AgnesRM
more options

Hi. If she had never used Outlook or Windows Mail for email before, then they would not be set up to download her folders and would appear empty. If she was using those email clients as well as Thunderbird before, then it sounds as if her online email may be empty or have moved (changed server) or changed login credentials. Can she log in to the webmail for her email service and see - is it empty or does she see the email and folders that should appear in Thunderbird?