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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Screenshot problems since update on 21/4/2021

janetelaine.w11
janetelaine.w11
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I also have a problem since the updates, slightly different, when I do a screenshot, and highlight the area, it only saves half of the highlighted area and has a big black line across the bottom. I love the screenshot function and hope we can fix it. Meantime I am using Snip & Sketch but this makes the file twice as big.

I also have a problem since the updates, slightly different, when I do a screenshot, and highlight the area, it only saves half of the highlighted area and has a big black line across the bottom. I love the screenshot function and hope we can fix it. Meantime I am using Snip & Sketch but this makes the file twice as big.

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi, I haven't been able to replicate the problem. Could it be related to what you are selecting, certain kinds of elements in pages? Is there any pattern to it or are all your screenshots truncated (cut off)?

Or maybe it's related to changes to themes in Firefox (I use a boring light theme)?

janetelaine.w11
janetelaine.w11 Mai mallakar tambaya
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Thanks for your reply, hope this helps

I am doing Ancestry and Take Screenshots of the Birth Details, previously it was only half the page now it is nothing although if I right click and save the page then take a screenshot from the saved "firefox HTML document" it works. I Have attached what I get straight from the Ancestry Site and then what I want after saving page and screenshot from "firefox HTML document". If no solution can continue with this method, it is just time consuming.

Screenshot does work with other programs it just seems to be Ancestry.com that is causing the recent issue.

An gyara daga janetelaine.w11

janetelaine.w11
janetelaine.w11 Mai mallakar tambaya
more options

Thanks for your reply, hope this helps

I am doing Ancestry and Take Screenshots of the Birth Details, previously it was only half the page now it is nothing although if I right click and save the page then take a screenshot from the saved "firefox HTML document" it works. I Have attached what I get straight from the Ancestry Site and then what I want after saving page and screenshot from "firefox HTML document". If no solution can continue with this method, it is just time consuming.

Screenshot does work with other programs it just seems to be Ancestry.com that is causing the recent issue, but all Ancestry screenshot are cut off. I get an error message when posting with attachments so have added only good one