Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Thunderbird and Comcast - new error message

  • 1 amsa
  • 1 yana da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga Wayne Mery

msinfo2015
msinfo2015
more options

I just created a new user and new mailbox. It works fine in the Comcast portal but not when I set up in Thunderbird. These are the settings that Comcast gave me to use:

IMAP protocol Incoming settings: imap.comcast.net / port 993 / SSL/TLS / Normal password / user name ****@comcast.net Outgoing settings: smtp.comcast.net / port 465 / SSL/TLS / Normal password / user name ***@comcast.net

It keeps telling me the password is wrong "Alert 1014" I know the password is correct. I use it to log into the Comcast portal and I have retyped it 4 times very carefully.

Your help is greatly appreciated.

I just created a new user and new mailbox. It works fine in the Comcast portal but not when I set up in Thunderbird. These are the settings that Comcast gave me to use: IMAP protocol Incoming settings: imap.comcast.net / port 993 / SSL/TLS / Normal password / user name ****@comcast.net Outgoing settings: smtp.comcast.net / port 465 / SSL/TLS / Normal password / user name ***@comcast.net It keeps telling me the password is wrong "Alert 1014" I know the password is correct. I use it to log into the Comcast portal and I have retyped it 4 times very carefully. Your help is greatly appreciated.

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.