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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

why still crashing?

  • 3 amsoshi
  • 1 yana da wannan matsala
  • 7 views
  • Amsa ta ƙarshe daga Paul

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I tried as you suggested by clearing the cache but it still crashes. Please advise

I tried as you suggested by clearing the cache but it still crashes. Please advise

All Replies (3)

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Enter about:crashes in the url bar and provide here last 5 crash ids (those beginning with bp-)

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Doesn't help my immediate problem. I understand though you have to establish a pattern to see where the problem is coming from. Thanks for your timely response

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Hi

Even if you have one crash ID listed, it could help us to find a solution for you.