Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

on exit from firefox I get message saying ransomeware detected

Rustyg500
Rustyg500
more options

Been running current version of Firefox for a week or so and today upon exiting Firefox I get a message from Acronis saying ransomware is trying to infect my system. TGhe message requested block? and restore files. ' I uninstalled Firefox and reloaded it from Mozilla.com and now Firefox will not start. ' Getting message "Windows cannot access the specified device,path, or file. You may not have appropriate permissions to access the item" ' I am using a administrative user ID as always so I am at wits end as to what to do about this. ' Any help would be appreciated.

Been running current version of Firefox for a week or so and today upon exiting Firefox I get a message from Acronis saying ransomware is trying to infect my system. TGhe message requested block? and restore files. ' I uninstalled Firefox and reloaded it from Mozilla.com and now Firefox will not start. ' Getting message "Windows cannot access the specified device,path, or file. You may not have appropriate permissions to access the item" ' I am using a administrative user ID as always so I am at wits end as to what to do about this. ' Any help would be appreciated.

Mafitar da aka zaɓa

I'm not familiar with Acronis security software. The first step is to make sure you are not actively being attacked. While I don't know what is best for stopping and rolling back ransomware attacks, you could try the general cleaning tools listed in our support articles: Troubleshoot Firefox issues caused by malware.

Karanta wannan amsa a matsayinta 👍 1

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Zaɓi Mafita

I'm not familiar with Acronis security software. The first step is to make sure you are not actively being attacked. While I don't know what is best for stopping and rolling back ransomware attacks, you could try the general cleaning tools listed in our support articles: Troubleshoot Firefox issues caused by malware.