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Android Firefox crash after start synchronizing

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Firefox crash every time when trying to synchronize with Firefox Account.

It's new clean install on my new phone with KitKat 4.4.4. FF work well if no synch account I add. After filling sync acc info and start synchronization, FF crash. I try create new sync account, but result the same.

Bug report: bp-7d395172-3053-499c-b8eb-b9f842160620

What can I do something to solve this?

Firefox crash every time when trying to synchronize with Firefox Account. It's new clean install on my new phone with KitKat 4.4.4. FF work well if no synch account I add. After filling sync acc info and start synchronization, FF crash. I try create new sync account, but result the same. Bug report: bp-7d395172-3053-499c-b8eb-b9f842160620 What can I do something to solve this?

All Replies (1)

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Hi SThM, I understand that when you try to sync your Firefox account that Firefox crashes. I am happy to help. Upon investigation of the crash, there are patches in the making, however it has not been prioritized. I apologize for the inconvenience. In the meantime, it will prevent you from using Firefox Sync on the new account. In search of a work around, it is possible to toggle what is synced when you attach the new device.

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