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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Embedded audio on certain sites like Tumblr and Wikipedia doesn't work.

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  • 1 yana da wannan matsala
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  • Amsa ta ƙarshe daga FredMcD

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I can play video with sound on sites like YouTube and embedded audio clips work on some sites, but recently, I cannot hear embedded sound files on video and audio clips on sites like Tumblr and Wikipedia. How do I fix this?

I can play video with sound on sites like YouTube and embedded audio clips work on some sites, but recently, I cannot hear embedded sound files on video and audio clips on sites like Tumblr and Wikipedia. How do I fix this?

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Check your plugins are uptodate!

Type about:addons in URL and Goto Plugins

  • Check all the plugins are "Always Active"

Somewhere on the page right click, go to view page info > permissions and make sure that adobe flash content is allowed to play on that domain.

Flash in Protected mode occurs issues too

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Is it just those sites? Any other problems?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > Network > Cached Web Content: Clear Now

and

  • Remove Cookies

Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.